# Institute of Customer Service

PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption) registered in London, classed under “Activities of professional membership organizations”.

- Company number: 03316394
- Status: Active
- Type: PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption)
- Incorporated: 11 February 1997
- Registered office: Ground Floor 4, Gainsford Street, London, SE1 2NE
- Location: London
- Activity: Activities of professional membership organizations
- Website: instituteofcustomerservice.com

## Latest filed profit

Profit after tax in the year to 31 March 2026: **loss of £218k**, from its latest filed accounts.

Turnover, net assets, cash, staff, earlier years, ratios and owners are on the page for subscribers.

## Questions people ask

### What does Institute of Customer Service do?

PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption) registered in London, classed under “Activities of professional membership organizations”. In its own words: “The independent professional membership body for customer service, driving business performance through service excellence”

### How much turnover does Institute of Customer Service make?

Answered on the page for FirmFacts Pro subscribers: https://firmfacts.co/company/institute-of-customer-service-03316394

### Is Institute of Customer Service profitable?

No: it made a loss after tax of £218k in the year to 31 March 2026, its latest filed accounts.

### How many people work at Institute of Customer Service?

Answered on the page for FirmFacts Pro subscribers: https://firmfacts.co/company/institute-of-customer-service-03316394

### Where is Institute of Customer Service based?

Its registered office is Ground Floor 4, Gainsford Street, London, SE1 2NE, in London.

### When was Institute of Customer Service founded?

Institute of Customer Service was incorporated on 11 February 1997.

### Is Institute of Customer Service still trading?

The register lists Institute of Customer Service as active.

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Source: Companies House filings (Open Government Licence v3.0). Figures are as filed; nothing is estimated. Page: https://firmfacts.co/company/institute-of-customer-service-03316394