Loading the map…
Activities of professional membership organizations · London
Institute of Customer Service
PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption) registered in London, classed under “Activities of professional membership organizations”.
Headline figures
FY to Mar 2026 · Company only
Turnover
For subscribers
Profit after tax
−£218k
Net assets
For subscribers
Cash
For subscribers
Employees
For subscribers
Retained reserves
For subscribers
What the numbers say
3 findings from the figures, in plain English
Written by rules from the figures on this page. Not a forecast or a credit opinion.
History
| £ | 2022 | 2023 | 2024 | 2025 | 2026 |
|---|---|---|---|---|---|
| Profit after tax | −£218k | ||||
| Turnover | |||||
| Net assets | |||||
| Cash | |||||
| Employees | |||||
| Retained reserves |
Every figure for all 5 years
“—” means we did not find the figure in a source; it is never filled with an estimate.
Balance sheet and ratios
From the filed balance sheets · £
| Balance sheet | 2023 | 2024 | 2025 | 2026 |
|---|---|---|---|---|
| Fixed assets | ||||
| Current assets | ||||
| of which debtors | ||||
| of which cash | ||||
| Creditors due within a year | ||||
| Net current assets | ||||
| Net assets | ||||
| Ratios | ||||
| Return on equityProfit after tax as a share of net assets | ||||
| Current ratioCurrent assets for every £1 owed within a year | ||||
| Cash ratioCash for every £1 owed within a year | ||||
| Creditors to assetsEverything owed to creditors as a share of fixed plus current assets | ||||
7 balance-sheet lines and 4 ratios, every year
A ratio appears only for years where every line it needs was filed. Lines are as tagged in the accounts; nothing is added up or estimated.
Questions people ask
›What does Institute of Customer Service do?
PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption) registered in London, classed under “Activities of professional membership organizations”. In its own words: “The independent professional membership body for customer service, driving business performance through service excellence”
›How much turnover does Institute of Customer Service make?
Answered in the full report
›Is Institute of Customer Service profitable?
No: it made a loss after tax of £218k in the year to 31 March 2026, its latest filed accounts.
›How many people work at Institute of Customer Service?
Answered in the full report
›Where is Institute of Customer Service based?
Its registered office is Ground Floor 4, Gainsford Street, London, SE1 2NE, in London.
›When was Institute of Customer Service founded?
Institute of Customer Service was incorporated on 11 February 1997.
›Is Institute of Customer Service still trading?
The register lists Institute of Customer Service as active.